Top 3 things to look for with OEM service agreements

OEM Service agreements

About OEM Service Agreements

Purchasing medical equipment for your Healthcare facility is a good move, but one very important thing to look out for is maintenance and how to reduce running costs. There are several service providers dedicated to maintaining medical equipment, but you’ll agree that the first provider to look at should be the OEM’s engineer. This is very useful for OEM medical flagship releases.

Therefore, service agreements should be reached with an OEM before purchasing medical equipment from them.


Medical imaging equipment is subject to environmental working conditions, the working environment of the equipment plays a role in its maintenance needs.

Incorporate training in Services agreements

When signing OEM service agreements, a health provider should also opt for training services to be provided to their in-house engineers. This will greatly reduce the cost of maintaining their imaging equipment, improve efficiency and reduce downtime.

Planning for the end of imaging equipment life

All good things come to an end. Medical imaging equipment is a machine, and all machines are subject to wear over time, they crash. An OEM continues to provide maintenance services for machines that have reached their service life for 7-10 years. After this period, they discontinue their services, however, a healthcare provider can sign services agreements with a services department.

Running obsolete or outdated equipment without available parts is more expensive than buying new equipment.

Understanding service agreements is pivotal to the success of healthcare providers.

Need a service provider for your imaging equipment? Contact DEXA Plus and ask us about our service plans designed around your needs (click here).


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